Know Your Rights: What You Should Know Before an Interstate Move

When it comes to an interstate move, you’re not just moving your belongings—you’re also entering a regulated legal agreement. The Federal Motor Carrier Safety Administration (FMCSA) has created a detailed guide to protect consumers like you. Whether you’re hiring a mover for a cross-country relocation or moving the next state over, here’s what you need to know about your rights and responsibilities as a moving client.

Choosing a Legitimate Mover or Broker

First and foremost, make sure your mover or broker is registered with the FMCSA. A legitimate company will:

• Explain whether they’re a mover (who handles the actual transport) or a broker (who arranges it)
• Provide a written estimate
• Give you a copy of the “Ready to Move” brochure and “Your Rights and Responsibilities” guide
• Share information about their arbitration program and tariffs
• Never require cash payments without a receipt

You can verify registration at www.protectyourmove.gov.

Your Responsibilities as a Customer

You also have a role to play in ensuring a smooth move. Your main responsibilities include:

• Reading all moving documents carefully
• Being available at both pickup and delivery (or assigning a representative)
• Keeping your mover informed of any changes
• Paying the agreed amount as listed on the bill of lading
• Filing any claims for damage or delay promptly

Understand Your Estimate: Binding vs. Non-Binding

There are two main types of estimates movers provide:

• Binding Estimate: Guarantees the cost; you can’t be charged more unless you change the scope of the move (e.g., add items).
• Non-Binding Estimate: An educated guess; the final cost is based on actual weight and services. You cannot be charged more than 110% of the estimate at delivery, though more could be billed later.

Make sure the estimate is in writing, signed, and includes details on your liability coverage options.

Your Mover’s Liability for Loss or Damage

You have two choices for coverage if something is lost or damaged:

1. Full Value Protection: The mover must repair, replace, or compensate for damaged or lost items. This option usually increases the cost of your move but offers more security.
2. Released Value (60 cents per pound): A free option, but compensation is minimal. For example, a 20-pound TV would only be valued at $12.

Third-party insurance may also be available, but be sure to read the fine print and get documentation.

Paperwork You Must Understand and Keep

Key documents include:

• Bill of Lading: Your official contract with the mover. Don’t sign it unless you understand and agree with everything on it.
• Inventory Sheet: A record of every item moved and its condition. Check it carefully before signing.
• Invoice: Details the services performed and their charges.
• Weight Tickets: Provided for non-binding estimates to verify the actual weight of your shipment.

Delivery Dates and Delays

Movers must give you a delivery spread (range of days) and usually notify you at least 24 hours before arrival. If they fail to deliver on time and you incur expenses, you may be eligible to file a delay claim.

If you’re not available on the delivery date, your items may go into storage at your expense—so be sure to coordinate dates carefully.

Claims and Dispute Resolution

If something is damaged or lost, you have nine months from the delivery date to file a written claim. The mover must respond within 30 days and resolve it within 120 days (with possible extensions).

If you’re not satisfied, you can:

• Request arbitration (required for claims under $10,000; optional but binding if agreed upon for claims over that amount)
• File a lawsuit
• Contact FMCSA at 1-888-DOT-SAFT (1-888-368-7238) if you believe your mover is violating federal law

Final Tips

• Don’t sign blank or incomplete documents.
• Confirm accepted payment methods in writing before moving day.
• Never sign anything that releases the mover from liability upon delivery—cross that language out if it appears.
• Be present for weighing if you wish; movers must accommodate this request at no extra charge.
• Declare high-value items (over $100 per pound) in writing, or you may not be reimbursed their full value.

Know Before You Move

Being informed is the best way to protect your time, money, and belongings. This guide gives you the basics at the time of the post, but for complete and updated information, visit the FMCSA’s website and review the full “Your Rights and Responsibilities When You Move” guide.

If you’re planning a move, knowing your rights is just as important as knowing your route. Keep this information handy and make your move with confidence.